The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Payment methods: We accept payment via most major credit cards, Paypal and Etsy gift certificates.
Taxes on purchases: All purchases through BuyfromGroovy ARE subject to the addition of applicable taxes. Etsy collects all taxes. For orders shipping outside of Canada, Etsy collects tax at the rate set by the individual State or Country. On domestic (Canadian) orders tax is applied to the order on check-out as indicated by the Canadian Government's tax table.
Currently, Buy from Groovy does NOT offer a layaway plan. However, where an interested Purchaser contacts us to request a HOLD or RESERVE on an item(s), we are most times happy to do so FOR UP TO 48 HOURS. If you require an item or items to be held longer than 48 hours, please message us to request these arrangements. In some cases, we may offer installment invoicing through PayPal, with the item(s) being sent out within five (5) business days FOLLOWING FULL PAYMENT OF ALL PAYPAL INVOICES.
We do NOT! offer exchanges and we do NOT! accept cancellations of orders. We DO! accept returns of MOST merchandise WITHIN FIVE (5) DAYS OF DELIVERY. PURCHASER PAYS RETURN SHIP COSTS WITH TRACKING. We ask and expect Customers will bring order issues to our attention within FIVE (5) days of delivery. We believe a further delay in reporting an issue is unacceptable. Where a refund is warranted, we remain accountable and your refund is typically processed within 2 BUSINESS days. With Customer returns, THE REFUND IS PROCESSED ONCE THE ITEM(S) COME BACK TO US IN THE SAME CONDITION AS SENT AND SHOWN IN LISTING PHOTOS. Note this return policy does NOT! apply to board games. See below.
IN ALL CASES, board games, jigsaw puzzles, LPS and VHS tapes are sold AS IS. With board games, we do our utmost to identify shortcomings or flaws, as such exist. Parts and pieces are inventoried and the status stated IN CAPS at the top of the listing. Games are checked for COMPLETENESS AND COSMETIC APPEARANCE ONLY, NOT! functionality. Board games and puzzles tend to show their age with time and people may wish to return them simply because, once received, they decide they are not "as new", may smell of smoke, or have parts that are worn | operate slowly from prior use. It should be understood being "as new" would rarely be the case for vintage games and puzzles. LPS and VHS tapes are NOT tested and may have scratches | playback issues.
MINT: NO! chips, nicks, cracks, crazing, fading, marks, stains, or scratches. Usually refers to an UNUSED item such as old store stock.
EXCELLENT: may show MILD! crazing, a fleabite, MINIMAL! fading, or edge wear. Defects will be stated in listing
VERY GOOD: item has NO! cracks, but may have nicks, MINIMAL crazing and or edge loss (where applicable) or fading. Defects will be stated in the listing.
GOOD! or FAIR: may present with ANY OR ALL OF the above issues. Defects will be stated in the listing. Best for use as an extra piece for your service, or as a decorative display item only.
SMELL OF SMOKE: We CANNOT guarantee the prior owner was a non-smoker. Items MAY HAVE A SMELL OF SMOKE.
Most items ship out within three (3) to five (5) BUSINESS days. Where there is a variance to this, such as the order of a large dinner service, or an order requiring a lot of time to package, we will provide an updated shipping time frame, where necessary.
Delivery to the USA is typically 7-10 BUSINESS days FOLLOWING the date of shipment. Canadian delivery is typically 3-5 BUSINESS days FOLLOWING shipment date, with the exception of addresses located in more remote areas of Canada such as Northern BC, the Yukon etc. In these remote areas, delivery times can be in the range of 7-10 BUSINESS days.
INTERNATIONAL orders ship within 3-5 BUSINESS days but delivery can vary from 10 to 30 days depending on destination country and ship method.
All Canada | US shipping charges are INCLUDED in shown prices. A 20% discount is offered on MOST items when purchasing two or more at the same time. Coupon code COMBINEDITEMDISCOUNT entered at check-out applies this credit. SOME ITEMS ARE EXEMPT FROM THE COMBINED SHIPPING DISCOUNT | FREE SHIPPING and this is noted on the affected listings.
We ALWAYS! over-pack items and use high-quality packaging materials. Great time and care is taken with packaging to ensure items are received in the same condition as when they left our warehouse.
International orders do NOT! ship free. If you live outside Canada or the USA and wish to purchase from the shop, please message us your basic address information and we will provide a guaranteed ship cost.
All sizes are given in feet and inches, unless otherwise indicated and are approximations.
All items are listed individually and the price shown would be for a quantity of ONE (1), unless otherwise stated (i.e., SET of xx, PAIR of xx). Sometimes, BONUS! items are provided and where a BONUS! item is included, it will be referenced in the listing. Photos may show more than one (1) of the same item if more than one (1) is available. This is done to assist buyers, allowing them to see each of the available items to assess their quality and/or appearance given that they may receive any number of the shown items, depending upon the quantity ordered. We provide as many photos, normally, as space permits.
We are happy to make your purchases available for you to pick up from us locally in London, Ontario. In fact, we will provide a 20% refund once items are picked up.
Purchasers complete their purchase online and then drop us a message giving 2 BUSINESS DAYS' notice of their intended pick-up date and 1-hour time window. Thus, we ensure your item(s) are ready for you to collect upon arrival.
ALL purchase transactions are conducted through Etsy check-out meaning there are NO! COD transactions available. This provides the Purchaser with Etsy Buyer Protection as the sale is conducted through Etsy. The 20% pick up refund is issued within TWO (2) BUSINESS DAYS of item(s) pick up through Etsy (NO! refund is provided on the tax paid).
All BuyfromGroovy sales are conducted online. We do NOT operate a brick-and-mortar storefront and we do NOT offer payment via phone, postal, or email transfer. All payments are made through Etsy online payment processing.